Every Business owner or Manager knows the importance of satisfied customers, and how expensive it is to find new customers compared to keeping current customers. Business research clearly shows that there is a direct correlation between satisfied customers and revenue.
Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.
A primary focus of TQM is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations. Customers are almost always satisfied when their expectations are met.
Total Quality Management consists of the Quality Trio-The Quality Control,Quality Assurance and The Quality Improvement.
In order to achieve this level of excellence, a Six Sigma culture must exist throughout the business or organization.
There are several benefits of implementing Total Quality Management (TQM) using Six Sigma concept as follows:
Evaluating Skills of the Employees
Improved Customer Loyalty
Implementing Six Sigma in the processes will definitely yield great results in terms of revenues and customer satisfaction and this has been proved by Motorola,Toyota,Apple, GE to mention a few.
SDIL has a league of International Sigma Certified Business/Management consultants ,Project Managers,Business Coach,seasoned HR Professionals,ISO trained to improve the overall performance of the Business (whether in the capacity of working with a Team of
executives ,Managers , Senior managers or Owners of the business
Brand support/ Advert placement of company’s product/services in the newspapers
Discount on Business Performance Auditing on your company’s Processes ,People and Technology
Up to 20 percent discount on our Recruitment exercise and SDIL training courses based on volume
Discounted Pre retirement training by Asset management, partners (Optional)
Free Peak performance /Executive/Business coaching session available
We will happy to help in the drafting of your business plans ,improve your business processes ,Business modelling work on your HR /Business strategy in order to reduce cost , improve sales and optimize performance in workplace